SHIPPING & DELIVERY
Do I have to pay taxes and duties?
Yes as taxes and duties are applied by your local customs authority.
How are my purchases shipped?
We use professional courier to make sure the purchased items are shipped to your doorstep. These companies are logistics experts and ensure the quickest delivery of your purchases.
How long does it take to receive my order?
This differs slightly by country. Our warehouse is based in Singapore which is a regional hub. Typically, you will receive your purchase within 2-5 business days. We process orders within the next business day to ensure they are dispatched quickly. Very rarely, there could be a delay when Customs process your items. We attempt to minimize this by using an international carrier and pre-preparing all the necessary paperwork.
Can I track my order?
Yes. For all shipments outside Singapore. Once your purchase has been processed and is about to leave our warehouse, you will receive an email confirmation with a tracking number. Use this to check on the status of your purchase at any time. You will find the tracking number in your account, along with your order details.
Is my shipment insured?
We do not provide insurance at this time. However, if an item is lost in transit before a delivery signature is obtained, Bods may, at its sole discretion, provide compensation. Such compensation will consist of replacing the ordered items or reimbursement up to US$500 per order (any items with the same order number, not per item). If you would like us to consider such a case, please contact us.
Do you ship to PO boxes?
No. For security reasons we only ship to physical addresses.